You had a Cashless account last year ?
Your ids didn't change! For thus you will:
- Use them to associate your 2018 ticket to your account.
Do I have to register ?
No ... But we highly recommend it! For thus you will:
- Check expenses history
- Recharge your account at any time on the website or mobile application.
- Block your chip in case of trouble in one of the top-up banks
I only have a one-day ticket. How to get my payment bracelet ?
If you have created and credited an account before the event, a bracelet chip containing the amount you pre-credited is given to you after your ticket access control.
If you did not have create an account, you simply go to one of top-up banks to obtain a payment chip bracelet and credited the desired amount by cash or credit card.
WARNING : For day pass, payment bracelet is not a pass for the entrance.
I have several day tickets. Should I create an
account for each day ?
No! With an account or not, it is only a payment chip bracelet.
Whether you come 1 or 2 days, you create your account with 1 ticket number and keep the same payment chip bracelet during the festival.
If you did not create an account, your payment will also be valid throughout your stay.
What happens if I lose my chip bracelet ?
Knowing that your bracelet is attached to your wrist, it would not be likely to lose it... But if it happens, anyway, your account is attached to your bracelet, so, you can block your chip by visiting one of the top-up banks. You can get for free a new bracelet which will be credited to the balance of the chip you have blocked.
Unfortunately, if you did not create an account, blocking your chip is impossible ...
Is my chip bracelet free ?
When you topped-up your bracelet for the first time (creating an account before the festival or directly into a top-up « bank » during the festival), 1€ is taken for the chip activation.
Example: If you credit your chip with € 20, the actual balance on your present chip will be 19 €.
NOTE : The activation fee is only charged for the first topped-up. All topped-up are free.
How to recover the balance of my wrist after
the festival ?
If you created an account, simply log into your account via the website or mobile app of the festival, and to ask for reimbursement. Your bank account will be credited to your balance before the end of the month.
If you did not create an account: In order to reclaim your balance, you must create a Cashless account. For this, nothing more simple: visit the festival website (or application mobile), and go to Cashless section. From here you create your Cashless account by filling your first name, your name, email, a password, your festival ticket number and Bank card information.
Once logged into your account, click the « Reimbursement » button. Your bank account will be credited to your balance before the end of the month.
you have between Monday, July 8th at 8.00 a.m. and Monday, July 22th, 8.00 a.m. to make your refund request.
You have questions ? Having trouble with your
Do not hesitate to contact us via firstname.lastname@example.org